SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

To ensure your refined selections arrive in pristine condition, we partner with trusted premium courier services. Delivery charges are dynamically calculated at checkout based on your exact destination. We are pleased to offer complimentary standard shipping on all orders exceeding 200$.

How long will delivery take?

Once your order is carefully prepared and dispatched, delivery will take a maximum of 7 days. You will be promptly notified with tracking details the moment your package is on its way.

What exactly happens after ordering?

Upon placing your order, it undergoes a swift and secure verification process. Once verified, your package is immediately dispatched for shipping. You will receive a prompt notification containing your tracking details so you can follow your order's journey.

Do I receive an invoice for my order?

Yes, immediately upon confirmation, a detailed digital invoice containing all your order specifics will be sent directly to your registered email address.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Your bank account is charged immediately upon the successful placement of your order, allowing us to process and dispatch your items without delay.

What is wishlist?

A Wishlist is your personal, curated collection. It allows you to save and keep track of your favorite items, ensuring they are easily accessible for your future indulgence.

What should I do if I receive a damaged or wrong product?

We sincerely apologize if you have received a damaged or incorrect item. Please contact our customer care team at [Email/WhatsApp] within [2] days of receiving your order. Kindly include your order number and a photo of the item, and we will swiftly arrange a replacement or a seamless return process for you.

Can I change or cancel my order?

Yes, you can certainly change or cancel your order. We kindly ask that you contact our customer care team as soon as possible. We will gladly accommodate your request provided that your order has not yet been processed or dispatched.

What is ``package tracking`` in my orders?

Package tracking is a dedicated feature that allows you to monitor the journey of your order in real-time. Once your refined selection is dispatched, you will receive a unique tracking number, enabling you to follow its progress every step of the way until it safely arrives at your doorstep.